Members spend a lot of money to own a Peloton Bike/Bike+ because they believe that it will be useful for their fitness journey. It is true but the Bike/Bike+ can’t be brand new or work properly forever. There will be some problems occurring, which can come from the manufacturer or users, and the Peloton screen not turning on is one of the most common reported issues.
Peloton provides troubleshooting methods to deal with problems. Follow us till the end to find out specific instructions on how to do it.
Signs when Peloton Bike/Bike+ won’t turn on
When you notice one of the signs mentioned right here, it is time to read this article till the end to help you fix your Peloton Bike/Bike+ screen problem.
The first sign is when you may have done everything needed but the screen still remains black, in some cases you can even hear the sound of the running engine. Then you can see the green light on the power adapter of the Peloton Bike or the white light on the power jack of the Bike+ is totally off. The final sign that you’ll easily realize is one of the plugs is burnt.
Normally, when you have everything connected, you press the start button and you will see a typical screen with the white logo of Peloton greeting you. For the Peloton Bike+, there will be an additional light button that lights up, indicating that the machine has started and is ready to go with you through any virtual distance.
Reasons why your Peloton Bike/Bike+ won’t turn on?
The Peloton Bike/Bike+ is made up of many parts. If one of these parts has a problem, your Bike/Bike+ cannot turn on. The power problem is one of the most common problems which make your Peloton Bike/Bike+ lose connection and prevent you from using this equipment.
We have compiled all the common errors that make Peloton Bike/Bike+ unable to start, check this out to see if you have encountered these problems:
- Loose connection
You may have forgotten to plug in your Bike/Bike+ or the total using power in the household is more than usual which leads to automatically cutting off electricity.
When the plugs overheat and create short circuits will lead to a loose connection, too. This is probably the most noticeable case since you can smell the burning smell and see the evidence clearly.
- Incorrect connection
Both Peloton Bike and Bike+ have more than 1 plug, so if you plug them in the wrong place or in the wrong way, you won’t be able to turn them on.
- The screen needs replacement
You still can hear the sound of the running engine when the screen of your machine has been damaged, even if you cannot see where it was damaged because no cracks appear. You will have to remove your Peloton screen and replace it with the new one if you want to use your Peloton Bike/Bike+ later.
Specific instruction to fix when Peloton Bike/Bike+ doesn’t turn on
Since there are so many possible problems with your Peloton equipment, we’ve broken down a step-by-step guide to an issue you need to check. Also, the instructions for Bike and Bike+ are different. So, scroll down here to see the instruction for the Peloton equipment you have.
Make sure your Peloton Bike is plugged into an electrical outlet. If you notice that the plug is still loose, you should press it with pressure so that it can be plugged in properly. Until you see the green light on the power adapter, you’ll know if you do it correctly.
Also, you should have a look at the base of Peloton Bike to check if it is connected yet. After you have done the above steps and still do not see the Peloton Bike power up, you should change to another outlet.
If your outlet has a lower rating of electricity, it will not be enough to turn on the Peloton Bike. Check out the power requirements for your Peloton equipment: 100V to 240V, 50Hz to 60Hz, 3.25 A Max.
In addition, you should not let the plug underneath the Peloton Bike, near a puddle or anywhere you can easily sweat down and accidentally spill water on. This will cause an electrical short, which is very dangerous.
Unplug the power cable and wait for 30 seconds to 1 minute, then plug it back in. You have to do this because you may use the Peloton Bike for too long without turning them off, causing the power socket to flicker or you don’t fully insert them many times.
After you’ve checked and corrected your power cycle and connections, your Peloton’s touchscreen should have an orange light as photo below. If it does not light up, contact Peloton Support for additional assistance.
Check if the connector of the screen on the back of it is properly connected or not. You can apply light pressure to it to ensure that it is fully inserted.
If you still can’t turn on your Peloton Bike, your next step should be checking the connection of the cable to both the touchscreen and inside the frame of the Peloton Bike. Also, you should check if there is any damage from contact with the flywheel. If the damage does exist, please contact Member Support for additional assistance.
This is the final step for you to check and fix your Peloton Bike which is about the touchscreen power.
You should unplug the power cable, both of the monitor cable connectors, and connect the power adapter cable directly to the touchscreen’s power jack. Then you turn on your screen again and wait till the usual greeting screen appears. If it doesn’t, reach out to Member Support.
Power adaptor cable
One of the differences between Peloton Bike+ and the regular version is that it has a white light on every time you start the machine. If you don’t see it or it flashes continuously, try plugging the device into a more stable outlet. If it is still unable to fix, contact the Peloton Support Team for further assistance.
The USB-C connection on the touchscreen
Check if the USB-C connection is plugged in in the correct place which is on the middle port on the back of the touchscreen. If you have it plugged in, again apply a light pressure to make sure it’s fully inserted.
The USB-C connection on the brake shroud
Check out whether the cable above the brake shroud is plugged in the top port or not. If it is connected, again apply a light pressure to make sure it’s fully inserted.
The USB-C connection inside the frame
Check out whether the USB-C on the inside right of the frame beneath the ‘N’ on the Peloton logo is connected or not. If it is connected, again apply a light pressure to make sure it’s fully inserted.
Power requirements are the same as from Peloton Bike which are 100V to 240V, 50Hz to 60Hz, and 3.25 A Max. Also, there are some notes that you should pay attention to, scroll up to read them again.
You disconnect the power cable from the base of the Peloton and check the condition of the connector following the photo below. If there is any problem, please contact Member Support for additional assistance.
Power cycle + Homing
Firstly, you disconnect the power cable, unplug the power cable, and wait a maximum of 10 minutes until the white light on the power cable is off. After that, you should remove the rubber grommet and reconnect the power cable and power your Peloton Bike+ on.
If you don’t hear any sound and the brake seems not to move after that, you may want to call the Peloton Support Member Team. Before that, you should do the final check as a step below this.
You unplug the power cable connected at the base and within the middle port (after rotating your screen). Then, you connect the USB-C connection to the power port on the touchscreen, turn on your Bike+ again and you’ll see the screen of error code X0101. Don’t worry, you are doing it right.
Now you just have to reconnect the Bike+ to its original configuration and contact to Peloton Member Support Team for the next step.
Peloton Support and Warranty
If you have followed all the steps above to check and fix Peloton Bike/Bike+ and it still doesn’t work, you should contact the Peloton Support team for further instructions. Here is some information about Peloton Member Support:
- Email: [email protected]
- Phone number: (866)-679-9129.
The Peloton Member Support is online every day from 9 AM to 9 PM.
In case you have done everything to fix it but the problem is in some parts and you need to replace them, don’t worry because there is a Peloton Warranty for your Peloton Bike/Bike+.
Peloton Limited Warranty, which applies only to the components and all original parts included for Peloton Bike and Bike+ when used in a non-commercial, in-home, is summarized with the following items:
- HD touchscreen: 12 months
- Frame: 5 years
- Components: 12 months
You can check out the full Peloton Warranty here.
Tips to protect the Peloton Screen
Here are some tips to take care of your Peloton Bike/Bike+ to keep it looking new and working well for a longer period of time. Also, the list below also includes a few notes that you should pay attention to.
Clean the machine once a week with a wet cloth or with alcohol. Don’t rub it too hard, it may scratch your device.
- Safe place
Always put the Peloton Bike/Bike+ in a safe place. Keep in mind that this bike has electricity flowing through it so do not plug it in near a puddle and be careful not to let water get on the plugs. Most importantly, you must let it out of reach for children as children.
- Stable Power
Please plug in Peloton Bike/Bike+ in places with a stable power supply. You don’t want any fire in your house, right?
Of course that we can’t deny how useful Peloton Bike/Bike+ is but there are times that you can’t avoid unexpected situations like when the screen doesn’t turn on. We hope with the specific instruction above and our tips, you can fix your issues with the screen of Peloton Bike/Bike+ at home now.
1. How To Turn On The Peloton Screen?
After making sure that everything is connected, you turn the Peloton Bike/Bike+ on by holding the power button for 2 seconds until the screen switches on.
2. How to Factory reset the Peloton Bike?
You navigate to Settings and select Systems, and you’ll see the Factory Reset tool.
3. How to connect the Peloton bike with Wifi?
To connect your Peloton Bike/Bike+ with wifi, you go to the home screen of your equipment and find the advanced setting section, then choose to Select your wifi network. You choose the network that you want to connect to, type the password and wait till it has been successfully done.